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WE USE COOKIES ON OUR SITE AND WE NEED YOUR CONSENT TO DO THIS.

TO FIND OUT WHY PLEASE CLICK ON THE ARTICLES BELOW

DOES OUR SITE USE COOKIES ?

YES WE DO !!

At this point we are led to believe half our customers will leave our site and we will be out of business.

We believe in honesty and transparency and hope that you value this as much as we value you as a customer. If you are worried about cookies please take the time to read the articles below, and then at least you can make an informed decision.

ARE YOU WORRIED THIS MAY UPSET CUSTOMERS ?

YES it may.

But we also believe our customer's trust us and if we give them the facts then they will understand why we use cookies and that there is nothing to be concerned about.

Cookies have always been used on sites and we hope that by clearly explaining what a cookie is and why we use them our customers will appreciate this openness and that rather than upset them this will be reassure them and give them more confidence to use our site safely and enjoy the experience.

WHY ARE YOU TALKING ABOUT THIS NOW ?

Put simply the law has changed and by the middle of this year all websites are obliged to abide by the new regulations which are now in force.

We want to deal with this openly and make our customers aware of what now are their legal rights.

 

HOW HAS THE LAW CHANGED ?

New rules concerning the use of cookies on websites came into force with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

These Regulations changed the way websites can use cookies and came into effect last year with an easing in period up to the middle of this year to allow websites to adapt to the changes.

SO WHAT HAS CHANGED ?

Basically it is all about consent.

Prior to these regulations websites were only required to inform you that they used cookies. Most web sites just included this in their terms and conditions and it was never considered important enough to require anything else to be done.

Under the new regulations you are required to give consent before a site can place cookies on your computer.

THIS IS A VERY IMPORTANT DIFFERENCE and means that we are required to actively obtain your consent to put cookies from our site onto your computer.

 

CAN I GIVE MY CONSENT BY DEFAULT ?

Technically speaking under the new regulations you must GIVE CONSENT so you cannot in theory give your consent by default.

However as no one actually seems to know how a site is expected to obtain this consent from every customer without asking on every page for your consent using annoying popup's, our view is that having made all the information prominently available to you your continued use of our site is your active consent for us to place cookies on your computer for the purposes as described in the articles below.

IF YOU ARE NOT IN AGREEMENT WITH THIS POLICY then you must exercise your right to leave our site and we apologise for not being able to be of service to you. You may also wish to read the section below on how to remove any cookies we may already have put on your computer.

WHAT IF I DON''T GIVE MY CONSENT ?

As you will see if you continue to read below we need cookies in order for our site to work correctly and provide you with the best experience.

If you stay on our site cookies will be placed on your computer (as they will be on most sites you visit).

If you do not wish for this to happen then the only option is for you to leave our site now.

Before you do this we would ask that you read the articles below to fully understand why we need to use cookies. If you are still not happy you can leave and easily delete any existing cookies already on your computer using one of our guides below.

WHAT IS A COOKIE ?

Well apart from a scrumptious biscuit it is also a small and harmless text file that is put on your computer each time you visit our site.

It contains no personal information but it is a unique number that is allocated to you as an anonymous visitor and allows our site to see which pages you visit and helps with things like keeping your purchases together in your online basket.

ARE COOKIES DANGEROUS?

NO

(Unless you eat the whole packet!)

The cookies we use cannot work like a virus and they cannot identify any information private or otherwise other than you visited our site.

They simply allocate an anonymous number to you that our site can read and therefore knows where you are and what you viewed, but never who you are or any other personal information about you.

SO WHY USE COOKIES ?

There are various reasons and there are also various cookies so we will look at each type in turn.

Firstly parts of our site simply would not work properly without the use of cookies. An example of this is the shopping cart. Cookies are used so our site knows which items you have chosen and if you choose more than one item it knows to keep them together in your basket. It does this because even though the site may not know who you are at this stage it can identify an anonymous shopper by using the unique number contained in the cookie. Once you leave our site these cookies "self destruct" and are known as "session cookies".

WHAT OTHER COOKIES ARE USED ON OUR SITE ?

If we had a shop on the high street our staff could see which part of the shop you visited and more importantly which parts you didn't visit. This would enable us to make the areas you did not visit more attractive so we could improve your shopping experience next time you came. We would also see you face to face so next time you visited we could welcome you as a returning customer.

We use a cookie to track which pages you visit on our site and if you are a returning customer. Yet again the cookie does not identify you personally only that you have or have not visited previously and which pages you viewed. Unless you delete this cookie after your visit it will stay on your machine doing no harm until next time you visit our site when the unique cookie number will simply tell us you have visited before. You can delete all cookies on your computer at any time and we give detailed information how to do this further down the page.

 

DO YOU USE GOOGLE COOKIES ?

YES.

We take part in something called Google analytics and yes this does mean we share the unique number in the cookie with Google so they can provide us with information that we can use to help us better understand how our customers use our site and help us to improve the customer experience for future visits.

It also helps us understand if any visitors have come to our site as a result of any adverts we might have placed online using Google ads. These are the ads you see at the right hand side of your screen (and sometimes at the top) when you do a Google search. The cookie allows Google to tell us if someone has visited our site as a direct result of clicking on one of these ads and as we have to pay for this type of advertising it means we can measure if it has been worthwhile for us to run the adverts. If we had a shop on the high street we could get customer feedback about any adverts we had run by asking customers if they had seen our advert in the newspaper or on a billboard etc and using cookies is how we measure the success or otherwise of our online advertising campaigns.

SO YOU GIVE GOOGLE MY INFORMATION ?

NO.

We do not share any information with Google or anyone else except for the anonymous number in the cookie which in no way can be linked to you or any personal information we may hold about you as a customer on our site.

The beauty of the cookie is that it can uniquely identify you for tracking purposes when you visit our site but it never knows who you actually are. You are always an anonymous visitor who can be identified only by a unique number that has no connection to your name, address or other personal information.

CAN I STOP COOKIES BEING PUT ON MY COMPUTER ?

YES YOU CAN.

If you feel strongly enough about not having cookies put on your computer and understand that this might have a detrimental effect on your use of sites on the internet, then all web browsers enable you to set your cookie preferences before you start surfing and you can alter your settings on your browser to achieve this. In fact this is probably the way that effective implementation of these regulations will eventually work. Browsers will be developed that could alert users to the kind of cookies sites use and offer them a choice as to if these cookies can be placed on their computer.

HOW DO I STOP COOKIES BEING PUT ON MY COMPUTER ?

All About Cookies is a free resource to help marketers and consumers understand the issues surrounding the use of cookies. This site gives you clear instructions as to how you can stop cookies being put on your computer for all the most common browsers.

If you click on the link below you will be able to manage or disable your cookies.

http://www.allaboutcookies.org

We have no connection with this site and only offer it as a free additional resource for you to gain more information. We accept no responsibility for any information provided.

WHERE CAN I GET MORE INFORMATION ABOUT COOKIES ?

You can call us free on 0800 8600 153 if you wish to discuss our site and the way we use cookies.

Or

you can use the contact us form on our site.

Or

if you prefer email us direct using the email address sales@naturalplus.co.uk

If you prefer an alternative view there is a site called www.allaboutcookies.org

This is a free resource to help marketers and consumers understand the issues surrounding the use of cookies.

If you click HERE or on the site address above you will be able to see the wide amount of information provided by them on all matters relating to cookies.

We have no connection with this site and only provide it as an alternative source of information.

We accept no responsibility for any information they provide.

A Google search for cookies will also provide alternative information if required.

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Shipping & Returns

 

This site is owned and operated by Natural plus ltd. Any reference to Natural Plus Ltd also relates to Natural Plus Ltd T/A buyvegetarian.co.uk which is the trading name of this site.

 

We will try and despatch all orders on the day received (working day, if received before 2.00pm) or the day following (working days) at the latest, however at busy times it may take up to 5 working days before we can despatch your order. Our Normal working days are Monday to Friday except on Bank and Public holidays when we are closed.

 

Our normal postage method is Royal mail Small Packet for UK deliveries and Royal mail Air mail Small Packet for European deliveries. We may however from time to time  use independant couriers or use different Royal Mail Services such as signed for service depending on destination or value. You may be required to sign for your parcel when it is delivered depending on the service. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier or depending on the courier you may be required to collect from their Depot.

 

If for any reason you have a query regarding the delivery of your order, please contact our customer services helpline on freephone telephone number 0800 8600 153 (UK) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Please remember to include your Customer Number (if known), your full name, postcode and telephone number when corresponding by email.

 

Postage Costs

 

Our postage costs may be more than the actual cost of the postage indicated on the parcel. We believe our customers value and appreciate that in order to ensure safe delivery of orders we incurr additional packaging and procedural costs. We have included these costs in our delivery charge.

 

Standard delivery UK.

 

All UK deliveries are free using Royal Mail Small Package although for operational reasons we may from time to time use a different service or carrier at our discretion.

 

We try and despatch all orders on the day received but at busy times please allow up to five working days for despatch.

 

Expediated delivery UK.

 

We can offer a next day before 1.00pm guaranteed delivery by Royal Mail Special Delivery in the UK. Orders can only be guaranteed next day if we receive the order before 2.00pm the day before the order is required. (Must be a working day). Orders received after 2.00pm may be delivered next day where possible but may roll over an additional day. For security reasons a signature is required upon receipt of the parcel from Royal Mail. If you are not in when Royal Mail Deliver then this negates the next day guarantee and a card will be left for you to arrange an alternative delivery. Deliveries can also be guaranteed up to 1.00 pm Saturday providing we receive the order before 2.00pm Friday. (Must be a working day). There is no expediated service for Sunday or Bank and Public holidays so any orders received after 2.00pm Friday or on a bank holiday cannot be delivered until before 1.00pm Tuesday or the second working day after the bank holiday.

 

UK up to 500g £8.00 501g to 1000g £10.00 1001g to 2000g £12.00 2001g to 10000g £25.00

 

Overseas orders.

 

Europe

 

Countries defined below:

 

0.00g to 150g £3.00, 151g to 300g £4.00, 301g to 440g £5.00, 441g to 620g £6.00, 621g to 800g £7.00 801g to 980g £8.00, 981g to 1180g £9.00, 1181g to 1380g £10.00, 1381g to 1580g £12.00, 1581g to 2000g £15.00, 2001g to 2500g £20.00, 2501g to 3000g £25.00, 3001g to 4000g £30.00, except where otherwise stated. Carriage costs for parcels over 4kg will need to be confirmed by contacting This e-mail address is being protected from spambots. You need JavaScript enabled to view it . (This is for the Royal Mail's Airmail Small Package service and delivery should be no more than 10 working days) We reserve the right to use other carriers if required and this may effect the cost of carriage. The total cost of carriage will be displayed at checkout.

 

Albania,Andorra,Armenia, Austria, Azerbaijan,Belarus, Belgium, Bosnia Herzegovina,Bulgaria, Corsica, Croatia,Cyprus,Czech Republic, Denmark,Estonia, Faroe Islands, Finland, France,Georgia, Germany,Gibralter,Greece,Greenland,Hungary, Iceland,Ireland(Irish republic),Italy,Kazakhstan,Kyrgyzstan,Latvia, Liechtenstein,Lithuania Luxembourg,Macedonia,Malta,Moldova, Monaco,Montenegro, Netherlands, Norway,Poland, Portugal, Republic of Ireland,Romania,Russia,San Marino,Serbia,Slovak Republic,Slovenia, Spain, Sweden,Switzerland, Tajikistan,Turkey,Turkmenistan,Ukraine,Uzbekistan,Vatican City State.

 

Rest of World

 

For countries not included in the list above (Europe)

Please note: Orders to the USA, Canada, and Japan may take longer to arrive.

If not listed please contact our Customer Services Department on freephone telephone number 0800 8600 153 (UK) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a quote. Unfortunately, we may not be able to process your order via our website but our Customer Services department will assist you over the telephone or by email.

Deliveries outside of UK.

We are happy to make deliveries anywhere in the world and we are pleased to give transport quotes for any countries that are not included in our postal rates displayed.

All our orders are posted using Royal Mail Airmail Small Packet although we reserve the right to use other couriers if operational demands require this.

It is the responsibility of the purchaser to ensure that importing our products is allowed and also that any duties or taxes due are paid by the purchaser. We are not responsible for goods not being delivered if they are held up in customs or confiscated because of a failure to follow the laws and rules relating to the import of our products into a country or because of the failure to pay Import , National or Local taxes in relation to the import of our products.

For delivery to countries not members of the EU we will always fill in a customs declaration stating the nature of the product being imported any other additional documentation required is the responsibility of the person purchasing the goods. We do not offer a refund if goods do not reach the customer due to a failure to properly follow the rules relating to importing our products or the failure to pay any costs for taxes, duties or any other cost relating to the import of our product . Our responsibility is restricted to the cost of sending the package from the UK to its destination using the method stated above. We accept no further liability regarding the import of our products into any other country.

By Placing an order for delivery of our product outside of the UK you are accepting the above terms and conditions in relation to that order.

Natural Plus Ltd offers a 'No Quibble Guarantee' on all purchases. This means anything purchased can be returned as long as it has not been opened or the seal has been tampered with in anyway and we are notified within 28 days of a problem.

Natural Plus Ltd does not offer a free returns service unless the items are faulty or incorrectly sent. In these cases Natural Plus Ltd will refund the postage costs on receipt of your parcel.

If you are not happy with your unused purchase for any reason, you may return it to us within 28 days of receipt for an immediate exchange or refund.

Please use the following steps to return your parcel:

i) contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or telephone free 0800 8600 153 and request a returns number

ii) Pack your parcel securely making sure you include a note quoting the return number and your full name and address as well as telephone and email contact details.

iii) Please return your parcel to:

Natural Plus Ltd

buyvegetarian.co.uk Returns department

Windmill Works

Warfield Road

Kelleythorpe Industrial estate

Driffield

East Yorkshire

YO25 9DJ

United Kingdom

Take the parcel to the post office. We advise that you use the "Standard Parcel Delivery Service" with the extra compensation option if the goods exceed the value of £39.00 (this option should only cost approximately £1.00 per £100 value and will ensure you will be compensated in full should your parcel go missing). Please ensure your parcel is covered for the value of its contents.

Faulty Items

If the item you received is faulty please email us quoting your name and order number, details of the product and the reason for return. If you prefer you can contact us free using 0800 8600 153 We will then either email or give you an authorisation code and advise you whether we have a replacement item in stock or if you prefer we will issue a refund, either way you will be reimbursed for the postage cost of returning the faulty item to us if we request it to be returned.